Parts Return Policy


Parts@championfitness.com

Expresso Bike Parts Return/Exchange Policy

By placing an order from the Champion Fitness (CF) online parts store http://parts.championfitness.com, you acknowledge that you have read and agreed to this Return/Exchange policy. CF expressly disclaims implied warranties of merchantability and fitness for a particular purpose. Your sole remedy for any defective part shall be an exchange, as set forth in this Return/Exchange Policy.

Champion Fitness accepts returns for 30 days from the original order date. Some items may be subject to a 20% restocking fee. Electrical parts are NOT returnable.

All returns must be pre-approved and a valid RMA issued. Any order refused delivery and returned to us without an RMA will result in any return shipping costs charged by by the carrier to be deducted from any available refund.

***ALL RMA's MUST BE REQUESTED WITHIN 30 DAYS FROM THE ORDER DATE***

***NO RETURN ON ELECTRICAL PARTS***

Returns/Exchanges Must Meet ALL Applicable Criteria. If your returned part does not match all applicable criteria listed below, it will be rejected by CF and your RMA will be nullified, replacement orders will not be made, and you will be charged for all shipping to and from CF that may be incurred by CF. By requesting an RMA and/or shipping a return in violation of this Policy, you hereby agree to accept our shipment of the return back to you and to the payment of all shipping costs to and from CF. All returns must include the following:

• Original packaging (manufacturer's box, Styrofoam, plastic bags, etc.)

• Valid Return Merchandise Authorization (RMA). To obtain an RMA, contact CF Customer Service at 770-807-1482 Monday-Friday between 7:00 a.m. and 5:00 pm (EST).

• Original packing slip, or a clear photocopy.

• The RMA number must not be written on the original manufacturer's packaging and box.

Defective Parts

CF accepts returns ONLY for a defective part, which is defined as a part that is visually damaged or defective at delivery to you, or which fails in normal usage conditions after proper installation within a period that is 120 days from the date the part left CF’s warehouse. Defective parts can only be returned in exchange for the exact same part. An RMA for a defective part must be obtained within 120 days of the date your part left our warehouse (regardless of when you actually took delivery of the part, or installed the part). For defective part returns, CF will provide a return shipping label. CF will have sole and absolute discretion to determine whether a part meets the definition of defective as set forth in this Policy.

Once your return is received, is verified to meet the criteria above and to be defective, CF will process the order for your replacement part, which will ship based on availability.

Core Parts

Several parts that have failed on your bike are not totally worthless and have a core value associated. Many can be refurbished and sold at substantially lower costs over new parts. Therefore we will refund the core charge to you once the core has been received and meet the following:

• Must be returned in original packaging (manufacturer's box, Styrofoam, plastic bags, etc.)

• Must be in rebuild-able condition (no physical damage, disassembled units or missing parts)

• Must include the completed Core Return Form provided with your new part.

• **MUST BE RECEIVED WITHIN 30 DAYS FROM THE ORDER DATE**

Failure to meet any of these requirements could result in a partial or zero core refund. We do not provide return shipping for cores.

Once your return is received, is verified to meet the criteria above and to be defective, CF will process the order for your replacement part, which will ship based on availability.

The risk of loss for the part being returned shall be with you at all times during the shipment of such part to CF’s warehouse and with respect to any shipments from CF back to you.

Shipping

You are responsible for the safe arrival of products shipped to CF. It is essential that the product be packed properly for shipping. CF is not responsible for damage caused by the carrier, or damage due to insufficient packing. Damaged packages and product will be promptly reported to you. If you wish to make a claim to the carrier for damages, you must ask the carrier to inspect the package and product. In that event, CF will hold the package until it is inspected. CF is not responsible for product lost during shipping, product not received by CF, and product shipped to addresses other than the shipping address listed on the RMA. CF recommends using carriers that provide a tracking system for customers' use and proof of delivery notification. If you have any questions, or require an RMA, please contact CF Customer Service at 770-807-1482 Monday-Friday between 7:00 a.m. and 5:00 pm (EST)